Privacy Policy

1. Introduction
Crystal Pane (ABN 91 242 233 757) is committed to protecting the privacy of personal information submitted through this website and our business enquiries.

2. Information we collect
We may collect your name, organisation, email address, phone number, property or site address, service requirements, uploaded photographs, access information and related correspondence.

3. How we use information
We use information to respond to enquiries, assess and prepare quotations, schedule and deliver services, manage safety and contractor onboarding, maintain business records, process invoices and meet legal obligations.

4. Limited disclosure
Information is shared only where reasonably required with service providers supporting website hosting, email, accounting, scheduling or document storage; with insurers or professional advisers; or where required by law.

5. Job photographs
Job photographs may be used for assessment, quality control and service records. Crystal Pane will not publish client or site photographs without an appropriate basis or permission.

6. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.

7. Retention
Information is kept only as long as reasonably required for the purpose collected, business records or legal obligations, then securely destroyed or de-identified where appropriate.

8. Cookies and technical data
This website may use cookies and collect technical data such as IP address, browser type and pages visited to operate and improve the website.

9. Access and correction
You may request access to, or correction of, personal information held by Crystal Pane by using the contact details below.

10. Complaints
Please contact Crystal Pane first about any privacy concern. We will review and respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner.

11. Contact
Email: crystalpane.portaugusta@gmail.com
Phone: 0407 716 689
Address: 8 O'Malley Street, Port Augusta SA 5700

12. Effective date
29 July 2026